Service Manager

DESCRIPTION

The Service Manager will lead the service team and support other team members to deliver product expertise and to enhance the operational excellence of the entire organization. Responsibilities include the overall operation of the service department in Fort Morgan while supporting and providing administrative oversight at all Kaiser Premier and Kaiser Rental branch locations. The individual must drive quality service techniques and processes, monitor customer activity, and ensure all administrative, operational and safety policies and procedures are followed.

 

QUALIFICATIONS/REQUIREMENTS/EDUCATION:

  • 10+ years of experience as service mechanic with industrial machines
  • Familiar with all administrative tasks associated with service work
  • Extensive experience with hydraulic and pneumatic components and capability to understand schematics and troubleshoot hydraulic systems
  • Experience with DOT requirements and service work on vehicles
  • Ability to make decisions that are in line with the goals of the company
  • Proven leadership with excellent verbal and written communication skills
  • Outstanding organizational & problem-solving skills, knowledge of workflow, time management and people skills
  • Proficient in Microsoft Office applications, especially Excel
  • Experience with ERP systems, preferably SAP, related to service processes

 

DUTIES AND RESPONSIBILITIES

  • Managing service team and assigning tasks based on available workload
  • Actively track and plan ongoing and upcoming service work within SAP & Excel
  • Develop in-depth understanding of all Kaiser Premier products to further train and develop the service team and actively help customers troubleshoot all issues
  • Ensure that company policies, standards and procedures are met, followed and maintained in accordance with established company policy
  • Maintain compliance with pertinent local, state, and federal rules, regulations, and laws; including state-mandated and/or annual DOT inspections
  • Maintain, update, and troubleshoot all equipment and provide support to customers when needed
  • Evaluate warranty claims and proactively communicate with engineering/management on issues when needed
  • Investigate and report all events surrounding vehicle/equipment malfunctions to include root cause analysis, required repairs, and follow up employee accountability
  • Develop best practice methods for service and maintenance
    • Service and troubleshooting manuals
    • General maintenance records and information
    • Check-in/out forms
  • Develop and administer, in collaboration with engineering team, a preventative maintenance program to ensure the fleet and customer units are kept in good working order
  • Work with maintenance partners to assure that all outside maintenance vendors meet internal standards for service and repair quality, maintain competitive pricing, and ensure vendors are responsive to company needs
  • Continuously recommend proactive and corrective action plans to senior management
  • Actively integrate with customers, owners and strategic business partners

 

COMPENSATION

Salary range: $75,000 - $90,000 depending on prior experience

Bonus program: up to 6% performance based annual bonus

Benefits: 

  • Medical, dental, vision, life, and disability
  • Flex Spending and Health Savings accounts
  • Voluntary Critical Illness and Accident plans
  • Company matching 401k retirement plan
  • Paid time off and sick time

 

To apply for this position, please send a resume and cover letter to careers(at)kaiserpremier.com in Word or PDF formats with the position title in the subject line.